At Dynamic Smart Delivery, we value transparency and strive to provide a seamless shipping experience for all our customers. Below are the details of our refund and cancellation policies to ensure clarity and convenience when using our services.
Full Refund for Cancelled Orders
- A full refund will be issued for orders canceled prior to collection.
- To cancel your order, please contact our customer service team during operating hours:
- Monday–Friday: 8:00 AM – 6:30 PM
- Saturday: 9:00 AM – 1:00 PM
Our agents will assist you promptly with your cancellation request.
Refund Policy for Failed Collections
- Refunds are not issued for failed collections.
- If your parcel is not collected within the pre-scheduled time frame, please reach out to us immediately to rearrange a collection at your convenience.
Delayed Shipments
- While we strive to meet our promised transit times, these times are not guaranteed due to factors beyond our control (e.g., weather, customs delays).
- Refunds will not typically be issued for delays unless negligence by the carrier can be demonstrated.
Loss or Damage Claims
- In the rare event of parcel loss or damage, Royal Shippers will refund up to 100% of your carriage costs.
- Important Note: For claims related to damage during transit, ensure the parcel is signed for as damaged upon delivery to qualify for compensation.
Parcels Returned Within the U.S.
- If your parcel is returned without leaving the U.S. due to:
- Insufficient packaging
- Incorrect documentation
- Prohibited items found in your consignment
You will be liable for the domestic carriage cost and will receive a partial refund for any international carriage costs not incurred.
Third-Party Shipments
- For parcels returned within the U.S. due to failure during X-ray screening (e.g., deemed “too dense for X-ray”):
- A full refund will be issued for these shipments.
Commitment to Customer Satisfaction
At Dynamic Smart Delivery, we are committed to ensuring the highest standards of service and customer satisfaction. We encourage customers to adhere to packaging guidelines, provide accurate documentation, and review our list of prohibited items to avoid disruptions during the shipping process.
For further assistance, feel free to contact our customer service team. We are here to ensure that your shipping experience is smooth, reliable, and efficient.
