Contact Us – Dynamic Smart Delivery

When will my package be delivered?

You can find the latest information about your package on track & trace

Package not delivered?

Check the status of your package and receive advice on what to do if your package has not been delivered.

Unavailable when delivered?

Find out what you can do if you already know you won’t be home or if you missed our delivery person.

+1(807) 698-9123

info@dsdparcel.com

HELICONIAS CASA 31
1770 NW 96th Ave. Doral FL 33172-2317

Leave us a message

Frequently Asked Questions

How do I schedule a delivery?

Go to the Schedule a Delivery page
Add in your order details (ready time, origin, destination and delivery window)
Review and confirm your order, then select ‘Submit Request’

What are your hours of operation?

DSD Parcel is available 24 hours a day, 7 days a week.

I have sensitive items to be delivered. Can DSD Parcel offer temperature-control?

Yes. If you have specific requirements for your items, you can include them when you place your order. We offer temperature-control for sensitive items, such as pharma products, laboratory specimens, foods and beverages, and botanicals.

Can I track my deliveries in real-time?

The DSD Parcel Track Parcel enables you to track your deliveries in real-time once your delivery is submitted and accepted by the courier. On the portal, you can click ‘Track Parcel’ to view the applicable order you are looking for or you can access the portal from a link on the order email confirmation.

Is the quoted price exact or are there hidden costs?

The order total will remain the same as when you placed the order, unless a change was made to the order. If you change your order prior to courier assignment, the price will be updated to reflect. If there is a delay in your package being available to either pick up or deliver, a wait time fee may be assessed.

Can I send food packaged with dry ice or cold packs?

We are happy to accept food packed with dry ice or cold packs, as long as it is packaged safely and completely sealed, with no leakage whatsoever.

Why should I book Dynamic Smart Delivery?

There are three big reasons to book Dynamic Smart Delivery.

Our rates are massively reduced from standard carrier prices and could save you up to 30%.
The booking process is smooth and simple, with a wealth of information on the website to guide you if needed.
Our Customer Services team are always on hand to ensure that you are able to talk to a human should you have any queries.

We believe that exceptional customer experience puts us ahead of our competitors, as well as the fact that booking with us is far cheaper and easier than going to carriers directly.

What are my responsibilities as the sender?

As the sender of goods, it is your responsibility to check the following:

To ensure that your goods are not prohibited.
To ensure that you are familiar with the customs regulations of your destination country.
To ensure that your goods are sufficiently packaged.
To ensure that the contents of your goods are declared in full.
To provide accurate weight and dimensions.

You will be responsible, and subject to charges, if problems arise due to failure to meet any of the above conditions. Please see our full terms and conditions for more information.

What are air freight and sea freight?

We use “freight” to refer in general to consignments sent abroad with weight and dimensions that are too large or heavy to be accepted by our parcel delivery couriers (generally anything over 70kg and with dimensions exceeding 150cm, though this varies from carrier to carrier).

Air freight is transported by cargo aircraft, while sea freight is transported by cargo ships.

Freight delivery is not door-to-door – it is delivered from port to port.

Which should I use: air freight or sea freight?

In general, air freight is used for time-sensitive shipments, but it is the more expensive option. By contrast, sea freight usually more economical than air freight (and sometimes even cheaper than door-to-door courier services) but it takes longer.

However, sea freight is generally not economical for small shipments because the destination charges will make it cost-ineffective.

Can I make a claim for lost or damaged goods?

Claims for loss or damage must be made within a designated time period and meet certain requirements for documentation and evidence.

Lost parcel claims can only be considered if the issue is reported to our customer service team for investigation within 30 days of collection (including day of collection).

All damage claims, or claims for partial loss, must be reported within 14 days of the delivery date (including day of delivery). We strongly advise that you contact us as soon as possible, and preferably within 7 days.

Strategically Located Warehouses

Our flagship, 380,000ft2 temperature-controlled facility is based in Chicago, IL. We chose this location because it allows us to directly inject packages into our carrier networks, typically cutting down transit times by a full day.

We also operate warehouses in Los Angeles and Toronto, allowing customers to reach a significant portion of the most densely populated areas in the US while taking advantage of cost-effective shipping methods and reducing fulfilment times. Three new Royal Shippers warehouses are slated to open in Philadelphia, Atlanta, and Dallas.