At DSD Parcel, we are dedicated to ensuring the safe and timely delivery of your packages. However, certain circumstances beyond our control may limit our liability. Below is a detailed explanation of our terms and conditions regarding liability and claims to provide transparency and ensure a smooth shipping experience.
DSD Parcel Will Not Be Held Liable For:
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Improper Packaging or Wrapping
- Any loss, damage, or breakage to goods that are improperly wrapped or inadequately packed will not be the responsibility of DSD Parcel.
- Customers are encouraged to ensure proper packaging to safeguard their items during transit.
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Undocumented Damage or Loss
- Any loss or damage must be clearly noted on the waybill at the time of delivery.
- If no issues are reported upon delivery, the consignee’s signature will be considered as confirmation of clear receipt of the goods.
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Outstanding C.O.D. Claims
- Claims for outstanding Cash on Delivery (C.O.D.) amounts must be reported within 15 days of delivery. Claims made after this period will not be processed.
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Fragile or Glass Items
- Breakage of goods not explicitly marked as fragile or glass will not be covered. It is the customer’s responsibility to ensure proper labeling of such items.
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Delays Beyond Our Control
- DSD Parcel will not be held liable for delays caused by:
- Acts of God (natural disasters, severe weather).
- Strikes or labor disputes.
- Defects inherent to the goods being shipped.
- Actions or defaults by the shipper, owner, or legal authorities.
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Liability Limit
- The maximum liability for loss or damage is $4.40 per kilogram, unless a higher value has been declared and agreed upon in advance.
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Reporting Discrepancies
- Any discrepancy or claim must be reported within 30 days of the statement date. Claims filed beyond this time-frame will not be considered.
Payment Terms
- Payments are due upon receipt of the statement.
- A 2% service charge (24% per annul) will be applied to balances that remain unpaid beyond 30 days.
Ensuring a Smooth Shipping Experience
To help minimise risks and avoid disputes, customers are advised to:
- Properly package and label all shipments, especially fragile or high-value goods.
- Verify the contents and condition of packages upon receipt and report any issues immediately on the waybill.
- Ensure accurate documentation for all shipments.
For further questions or assistance, our customer service team is always available to guide you. At DSD Parcel, we strive to deliver excellence while being clear and upfront about our policies and practices.
