FAQ

There are three big reasons to book Dynamic Smart Delivery.

1.  Our rates are massively reduced from standard carrier prices and could save you up to 30%.
2. The booking process is smooth and simple, with a wealth of information on the website to guide you if needed.
3. Our Customer Services team are always on hand to ensure that you are able to talk to a human should you have any queries.

We believe that exceptional customer experience puts us ahead of our competitors, as well as the fact that booking with us is far cheaper and easier than going to carriers directly.

As the sender of goods, it is your responsibility to check the following:

• To ensure that your goods are not prohibited.
• To ensure that you are familiar with the customs regulations of your destination country.
• To ensure that your goods are sufficiently packaged.
• To ensure that the contents of your goods are declared in full.
• To provide accurate weight and dimensions.

You will be responsible, and subject to charges, if problems arise due to failure to meet any of the above conditions. Please see our full terms and conditions for more information.

We use “freight” to refer in general to consignments sent abroad with weight and dimensions that are too large or heavy to be accepted by our parcel delivery couriers (generally anything over 70kg and with dimensions exceeding 150cm, though this varies from carrier to carrier).

Air freight is transported by cargo aircraft, while sea freight is transported by cargo ships.

Freight delivery is not door-to-door – it is delivered from port to port.

In general, air freight is used for time-sensitive shipments, but it is the more expensive option. By contrast, sea freight usually more economical than air freight (and sometimes even cheaper than door-to-door courier services) but it takes longer.

However, sea freight is generally not economical for small shipments because the destination charges will make it cost-ineffective.

Claims for loss or damage must be made within a designated time period and meet certain requirements for documentation and evidence. 

Lost parcel claims can only be considered if the issue is reported to our customer service team for investigation within 30 days of collection (including day of collection).

All damage claims, or claims for partial loss, must be reported within 14 days of the delivery date (including day of delivery). We strongly advise that you contact us as soon as possible, and preferably within 7 days.